Return & Refund Policy

📦 Return Policy

• • Customers can book Instant EV Charging slots using the DukDukPlay app. Booked chargers are reserved under your name for 30 minutes and are unavailable to others during this time.
• • If the customer does not reach the station within 30 minutes, the reservation will be automatically cancelled.
• • No charges are applied for booking or cancelling EV charging slots.
• • A 7-day return policy is available only for products that arrive damaged.
• • Orders can be cancelled before dispatch by emailing enquiry@dukdukplay.com or raising a ticket through your account dashboard.

💰 Refund Policy

• • In case of account deletion, customers may request a refund of their remaining wallet balance.
• • To request a refund, email enquiry@dukdukplay.com with the following details:
  • – Full Name
  • – Registered Phone Number
  • – Email ID
  • – Customer ID
  • – Wallet Balance Amount
  • – Date of Account Deletion
  • – Reason for Deletion
  • – Bank Account Details (for refund via bank transfer)
• • If approved by Girhitee Innovation Pvt. Ltd., refunds will be processed within 7–10 working days.
• • For physical product orders cancelled before dispatch, refunds will be initiated after order cancellation and receipt of necessary information as mentioned above.

📬 Contact Us

If you have any questions regarding our Cancellation, Return, or Refund policies, please reach out to our support team at:

Email: enquiry@dukdukplay.com