Privacy Policy
This Privacy Policy explains how Girhitee Innovation Private Limited ("Company", "we", "us", or "our")
collects, uses, discloses, and safeguards your personal information when you access or use our website
and mobile application, www.dukdukplay.com ("Website"). We are
fully committed to protecting your privacy and ensuring transparency in how we handle your personal
data.
This policy applies to all users, including visitors, registered users, and others who interact with our
platform. By using our Website, you agree to the collection and use of information in accordance with
this policy.
1. Information We Collect
A. Information You Provide to Us
- Account Information: When registering or signing in, we collect personal
identifiers such as your name, email address, phone number, and login credentials. This helps us
provide you with a secure and personalized experience.
- Profile Data: You may voluntarily add a profile picture, age, gender, preferences,
interests, and other optional details that enhance your in-app experience and help us tailor our
services to your needs.
- User Communications: We collect messages, inquiries, and feedback submitted via
support channels, chat functions, or email. This information helps us respond to your requests,
solve technical issues, and improve service quality.
- Promotions and Surveys: Information you submit while participating in events,
games, feedback surveys, or contests may include additional data such as your preferences,
testimonials, or delivery details (e.g., for rewards).
B. Information We Collect Automatically
- Device and Log Data: We automatically gather technical data such as device
identifiers, IP address, browser type, app version, operating system, crash logs, session duration,
and device model. This helps us optimize platform performance and troubleshoot issues.
- Location Information: Subject to your permission, we may access GPS, IP-based, or
network-based geolocation to offer nearby content, personalized ads, or region-specific services.
- Usage Behavior: We monitor how you navigate, what features you use, how long you
stay on pages, and what actions you take. This behavioral data helps us improve user experience, app
engagement, and retention strategies.
- Cookies and Web Beacons: Our platform uses cookies, pixels, and similar tracking
technologies to remember preferences, enhance usability, measure traffic, and support analytics and
marketing campaigns.
C. Information from Third Parties
- Linked Accounts: If you choose to connect social media platforms or other
third-party accounts (e.g., Google, Facebook), we may access and store information such as your
public profile, friends list, or email address as permitted by the platform’s privacy settings.
- Marketing Affiliates: We may receive data such as demographic segments or
interaction metrics from our advertising partners to deliver more relevant and engaging promotions.
- Public Data Sources: We may augment your profile using publicly available databases
to verify identity, prevent fraud, or ensure eligibility for offers and features.
2. How We Use Your Information
The data we collect is used in the following ways:
- To create, manage, and maintain your account and user profile securely.
- To deliver personalized content, recommendations, rewards, and interactive experiences based on your
interests and behavior.
- To communicate important service updates, transactional notifications, and alerts.
- To run targeted advertising, promotional campaigns, and referral programs aligned with your
preferences.
- To detect suspicious activity, enforce our policies, ensure safety, and prevent misuse or abuse of
the platform.
- To comply with regulatory, contractual, or legal obligations including audits, tax reporting, or law
enforcement requests.
3. Sharing and Disclosure of Information
Your personal information is never sold. However, we may share it in limited ways, including:
- With Your Consent: You have the ability to authorize sharing your data with
selected third-party services, applications, or features.
- Service Providers: We work with vetted third parties who perform services on our
behalf, such as cloud hosting, analytics, payment processing, email delivery, and fraud monitoring.
- Legal Requirements: We may disclose your data in compliance with legal obligations,
court orders, or to respond to lawful requests by public authorities.
- Corporate Events: If we are involved in a merger, sale, or restructuring, your
information may be transferred as part of the transaction, subject to privacy protections.
- Aggregated Data: We may share de-identified or aggregated information for research,
analytics, or statistical purposes without revealing your identity.
4. Communications and Content Analysis
To enhance safety, resolve disputes, detect fraud, and improve our services, we may analyze messages and
interactions shared within the app. This includes automated filtering and pattern detection but excludes
any unauthorized sharing or use of your private content for advertising or external marketing purposes.
5. Third-Party Services and Links
Our platform may contain links or plugins from third-party websites, tools, or APIs. These external
services operate independently and have their own privacy policies. We encourage users to review those
policies before interacting with such services, as we are not responsible for their data practices.
6. Your Rights Under GDPR (If Applicable)
If you are located in the European Economic Area (EEA), you are entitled to:
- Access a copy of your personal data and how we process it.
- Request correction of any inaccurate or incomplete personal information.
- Request deletion (also known as the "right to be forgotten") of your data under certain conditions.
- Restrict or object to processing activities, especially those related to direct marketing.
- Receive your data in a portable, structured format upon request.
- Lodge a complaint with your local Data Protection Authority (DPA) if you believe your rights were
violated.
7. Data Retention
We retain your data only for as long as it is needed for the purposes set out in this policy—such as
maintaining your account, providing services, complying with laws, resolving disputes, and enforcing
agreements. Data no longer needed is securely deleted or anonymized.
8. Managing Your Choices
- Manage cookie settings directly from your browser preferences or our cookie banner.
- Opt out of marketing communications through unsubscribe links in emails or by contacting our support
team.
- Update or delete your personal information through your account settings or by submitting a formal
request.
- Control mobile permissions (e.g., location, notifications) via your device settings.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or
business practices. If material changes are made, we will notify you via email or through our Website.
Continued use of our services after such changes indicates your acceptance.
10. Contact Us
If you have any questions, concerns, or requests related to your privacy or this policy, please reach
out to us: